Terms and Conditions for Gardeners Covent Garden

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Covent Garden. By making a booking, the customer agrees to these terms in full. They are intended to create clarity around the service arrangement, payment expectations, cancellation rights, liability limits, and waste handling obligations. These terms apply to domestic and commercial customers unless a separate written agreement states otherwise.

For the purpose of these terms, references to “we”, “us”, and “our” mean the gardening service provider, while “you” and “your” mean the customer placing the booking. The services may include routine garden maintenance, lawn care, hedge trimming, planting, clearance work, and related outdoor tasks. Any work outside the agreed scope must be confirmed before it is carried out, as additional charges may apply.

We aim to keep our arrangements straightforward and transparent. However, certain jobs may be affected by access issues, weather conditions, property layout, hidden hazards, or waste volume. Because of this, the final service delivered may differ from the initial estimate if the customer requests changes or if unforeseen conditions are discovered during the visit. These terms are designed to protect both parties and reduce the risk of misunderstanding.

1. Booking Process

A booking is considered requested when the customer submits details of the required gardening service and preferred dates. We may ask for information such as garden size, type of work, access arrangements, parking restrictions, and any known hazards. This information helps us assess the job properly and provide an accurate estimate or fixed price where possible.

Once a request has been reviewed, we will confirm whether the appointment can be accepted and, if so, whether the service will be carried out on a fixed-price basis, hourly basis, or as a quoted project. A booking becomes confirmed only when we have accepted the request and the customer has agreed to the relevant terms, price, and proposed date. We may refuse or reschedule bookings where staff availability, safety, or weather make the service impractical.

Customers must ensure that the details provided are complete and accurate. If any important information is omitted, including restricted access, fragile surfaces, water supply issues, or a significant amount of green waste, we may adjust the price, amend the timeframe, or cancel the appointment if the service cannot be delivered safely or effectively.

2. Service Delivery and Customer Responsibilities

On the service date, the customer must provide reasonable access to the work area and ensure that pets, children, and personal belongings do not create a safety risk. If access is delayed or denied, the visit may be shortened, postponed, or charged as a missed appointment. The customer should also make us aware of any underground services, concealed cables, ponds, unstable structures, or other property features that could affect the work.

Unless agreed otherwise, the customer is responsible for securing valuables and removing items that might be damaged during normal gardening activity. We will use reasonable care while carrying out work, but the customer should understand that outdoor service can involve movement of tools, plants, soil, water, and cuttings, all of which may affect nearby surfaces or objects.

We reserve the right to stop work if conditions are unsafe, if the agreed scope changes significantly, or if we believe the requested task could cause damage or breach waste disposal rules. In such cases, we will explain the reason where possible and discuss suitable next steps. Any extension of the work, including extra clearing or disposal, may require a revised estimate.

3. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Charges may be based on an hourly rate, a fixed fee, or a written quotation for larger or specialist jobs. Where a quotation is provided, it will normally remain valid for a limited period and may be revised if the scope changes, materials are added, or site conditions differ from the information originally supplied.

Payment terms will be agreed at the time of booking or before the work begins. For example, some services may require full payment upon completion, while larger projects may require a deposit or staged payments. Unless otherwise stated, invoices must be paid within the period specified on the invoice. We may suspend further work, withhold future bookings, or apply reasonable administration charges where payment is overdue in line with applicable law.

Any costs arising from additional labour, extra materials, waste removal, access difficulties, or special disposal requirements may be added to the final bill if they were not included in the original agreement. If the customer asks us to continue beyond the planned time, we will usually charge the applicable hourly rate or confirm a revised price before proceeding.

4. Cancellations and Rescheduling

Customers may cancel or rearrange a booking by giving reasonable notice. If notice is provided sufficiently in advance, no cancellation charge may be applied, unless non-recoverable costs have already been incurred. Where a booking has been reserved for a specific day and substantial preparation has taken place, we may charge for part or all of the lost time if the cancellation occurs too close to the appointment.

If we need to cancel or reschedule due to weather, illness, safety concerns, equipment failure, or events beyond our control, we will make reasonable efforts to offer an alternative date. We are not responsible for losses caused by such unavoidable changes, provided we act fairly and communicate promptly. If a customer repeatedly cancels or fails to provide access, we may require a deposit for future bookings.

5. Liability and Limits of Responsibility

We will carry out gardening services with reasonable care and skill. However, the customer acknowledges that outdoor work can involve natural variation, concealed defects, and pre-existing conditions that are not always visible before work begins. We are not liable for damage resulting from faults already present in the property, unsafe structures, hidden pipes, underground services, poor drainage, or the actions of third parties.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited under UK law. Subject to that, our total liability for any loss or damage arising from a service will generally be limited to the amount paid or payable for the relevant job, except where a different limit is required by law.

We are not responsible for indirect or consequential losses, including loss of profit, loss of enjoyment, loss of plants due to weather after completion, or damage caused by normal wear and tear. If a claim is made, the customer must notify us within a reasonable period and provide evidence of the issue. We may inspect the site before accepting responsibility for any rectification work.

6. Waste Regulations and Green Waste Handling

All waste created during the service must be handled in accordance with UK environmental and waste regulations. This includes cuttings, branches, soil, turf, weeds, dead plants, and similar green waste. Where waste removal has been agreed, we will collect and dispose of it in a lawful and responsible manner using appropriate facilities or licensed carriers as required. Certain items may need to be separated, bagged, or processed differently depending on local disposal rules and the type of material involved.

The customer must tell us in advance if the garden contains anything that should not be mixed with standard green waste, such as treated timber, building rubble, hazardous materials, chemical containers, asbestos, sharp metal, or contaminated soil. We may refuse to handle restricted waste or charge extra for specialist disposal if it is lawful and appropriate to do so. Any waste that is not declared before work starts may result in a revised price or cancellation of the removal portion of the service.

Unless expressly stated in the agreement, the customer remains responsible for confirming whether any waste transfer, collection method, or disposal arrangement complies with their own obligations as property owner or occupier. We will not knowingly dispose of waste unlawfully, and we reserve the right to stop work if a requested disposal method would breach environmental or safety requirements.

7. Materials, Plants, and Property Care

Where we supply plants, soil, mulch, fertiliser, or other materials, we will aim to provide items that are suitable for the agreed purpose. However, living plants are subject to natural conditions, seasonal variation, and site-specific factors outside our control. We cannot guarantee long-term survival unless a separate written guarantee has been given, and even then any guarantee may depend on proper aftercare by the customer.

If we are asked to work with customer-supplied materials, tools, or plants, we are not liable for defects, suitability issues, or performance failures caused by those items. We may decline to use materials that appear unsafe, poor quality, or unsuitable for the intended task. Any ownership in supplied items usually passes only when payment has been received in full.

8. Complaints, Amendments, and Entire Agreement

If the customer believes that a service has not been carried out in line with the agreed scope, they should raise the issue as soon as reasonably possible. We may ask for photographs, a description of the concern, and the opportunity to inspect the work. Where appropriate, we may offer a remedy such as a return visit, partial refund, or other proportionate solution. Any informal suggestion by staff does not override these written terms unless confirmed in writing by an authorised representative.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a newer version has been agreed in writing. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect.

These terms, together with the confirmed booking details and any written quotation, form the entire agreement between the parties in relation to the service. They supersede any prior discussions or informal arrangements unless specifically preserved in writing.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any related agreement will be subject to the exclusive jurisdiction of the courts of England and Wales. This provision applies regardless of where the customer is based, provided the service is supplied under this agreement.

The customer and the service provider both agree to act reasonably and in good faith when resolving any disagreement. Most issues can be settled by clarification, rescheduling, or a fair adjustment to the work completed. Where formal proceedings become necessary, the governing law stated above will apply.