Terms And Conditions

Gardeners Covent Garden Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Covent Garden provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our gardeners access to your property, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company, or organisation ordering or receiving services from Gardeners Covent Garden.

Company means Gardeners Covent Garden, the gardening services provider.

Services means any gardening, garden maintenance, lawn care, soft landscaping, planting, clearance, waste removal, or related services supplied by the Company.

Booking means a request by the Client for Services, whether made online, by message, or by any other communication method accepted by the Company.

Service Area means the locations in which the Company agrees to perform the Services, including Covent Garden and surrounding areas, as determined at the Companys discretion.

2. Scope of Services

2.1 The Company will provide the Services with reasonable care and skill, consistent with professional standards in the gardening and grounds maintenance industry.

2.2 The precise scope of the Services will be agreed with the Client at the time of booking or as set out in any quotation, schedule, or written confirmation provided by the Company.

2.3 The Company may offer regular maintenance visits, one-off gardening services, seasonal tidy-ups, garden clearance, lawn care, pruning, planting, minor soft landscaping, and related garden services. Hard landscaping or construction work is only provided where expressly stated and agreed.

2.4 Any additional work requested by the Client that falls outside the original scope of the Services will be treated as a variation and may incur additional charges. The Company will inform the Client of any change in price before proceeding, where reasonably practicable.

3. Booking Process

3.1 The Client may request a booking by contacting the Company using the communication methods made available by the Company from time to time.

3.2 Bookings are subject to availability and service area coverage. The Company reserves the right to decline a booking without providing a reason.

3.3 The Client must provide accurate information regarding the property, access arrangements, parking availability, garden size, and the nature of the requested Services. The Company is not responsible for delays or additional costs resulting from inaccurate or incomplete information.

3.4 A booking will only be considered confirmed when the Company has issued a confirmation message or written acceptance, which may include the scheduled date or time window, provisional duration, and indicative cost.

3.5 Where a site visit or assessment is required before providing a final quotation, any indicative estimates given prior to this assessment are not binding.

4. Quotations and Prices

4.1 Quotations may be based on hourly rates, fixed prices, or a combination thereof, depending on the nature of the Services.

4.2 Unless expressly stated otherwise, all prices are given in pounds sterling and are exclusive of any applicable taxes or statutory charges.

4.3 Quotations are valid for a limited period as stated in the quotation or, if not stated, for 30 days from the date of issue. The Company reserves the right to adjust quotations after this period.

4.4 The Company may revise the price if the information provided by the Client is inaccurate or if there are unforeseen circumstances on site, such as restricted access, additional waste volumes, safety concerns, or substantially different garden conditions.

5. Payments

5.1 Payment terms will be confirmed at the time of booking or on the invoice issued by the Company. The Company may require payment in advance, on completion, or on account for regular services.

5.2 Payment methods accepted will be indicated by the Company and may include bank transfer, card payment, or other cashless methods. The Company is not obliged to accept cash.

5.3 For regular or ongoing services, the Company may issue invoices on a weekly, fortnightly, or monthly basis. Invoices are due for payment by the date stated on the invoice.

5.4 If payment is not received by the due date, the Company reserves the right to suspend further services, charge interest on overdue amounts at the statutory rate, and recover reasonable costs of debt collection.

5.5 The Client is responsible for all charges associated with their chosen payment method, including any bank charges applicable for international or special transactions.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by giving the Company notice in accordance with this clause.

6.2 For standard residential visits, the Company generally requires at least 24 hours notice prior to the scheduled start time. For larger projects, commercial work, or services involving special materials or equipment, a longer notice period may apply, as specified in the quotation or booking confirmation.

6.3 If the Client cancels with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full anticipated charge for the booking, especially where gardeners have already been allocated or dispatched.

6.4 If the Company needs to cancel or reschedule due to weather conditions, staff illness, safety concerns, or other circumstances beyond its reasonable control, it will notify the Client as soon as practicable and offer an alternative date or time. The Company will not be liable for any indirect losses arising from such changes.

6.5 If the Client is not present at the property at the scheduled time, or if access or parking is not available as agreed, this may be treated as a late cancellation and may incur a fee.

7. Access, Parking, and Site Conditions

7.1 The Client must ensure safe and reasonable access to the garden or outdoor areas where the Services will be performed. This includes notifying the Company of any access codes, keys, gates, security arrangements, or restrictions.

7.2 The Client is responsible for providing or arranging suitable parking within reasonable proximity to the property. Where parking charges apply, these may be added to the final invoice.

7.3 The Company reserves the right to refuse or suspend work if the site is unsafe, obstructed, or presents hazards to staff, the public, or property. In such circumstances, the Client may still be liable for any call-out or minimum charges.

7.4 The Client must keep children, pets, and other third parties away from the immediate work area to ensure health and safety during the performance of the Services.

8. Materials, Plants, and Equipment

8.1 Unless otherwise agreed, the Company will provide its own tools and equipment necessary for the performance of the Services.

8.2 Where materials, plants, turf, or other goods are supplied by the Company, these remain the property of the Company until full payment has been received.

8.3 Planting and soft landscaping work are subject to natural variations. The Company will select materials and plants of appropriate quality but cannot guarantee specific growth rates, flowering, or long-term survival, as these depend on factors beyond the Companys control, such as weather, soil conditions, and the Clients ongoing care.

8.4 Any warranties or guarantees on materials or products are limited to those provided by the manufacturer or supplier, to the extent that they can be passed on to the Client.

9. Waste Regulations and Disposal

9.1 The Company will comply with applicable UK regulations relating to green waste and general waste arising from gardening services.

9.2 Unless explicitly included in the quotation or booking, the removal of garden waste, soil, rubble, or other materials is not automatically included in the price.

9.3 Where waste removal is included, the Company will take reasonable steps to ensure that green waste is disposed of or recycled in accordance with relevant environmental regulations and local authority requirements in the service area.

9.4 The Client may choose to retain green waste on site for composting or disposal through local collection schemes. In such cases, the Company may agree to bag or stack waste in a location designated by the Client, provided it is reasonable and safe to do so.

9.5 The Company will not remove hazardous waste, asbestos, chemicals, or any material that its staff reasonably believe to be unsafe. The Client is responsible for arranging specialist disposal where necessary.

10. Client Responsibilities

10.1 The Client must provide accurate information about the garden, including any known underground services, cables, pipes, or other hidden structures that may be affected by digging, planting, or other work.

10.2 The Client must inform the Company of any plants, structures, or features that must not be disturbed, pruned, or removed.

10.3 The Client is responsible for ensuring that any necessary consents, permissions, or approvals are obtained, including planning consents, landlord permissions, or freeholder approvals where required.

10.4 The Client agrees not to directly instruct the Companys staff to carry out work that is unsafe, unlawful, or materially different from the agreed Services. Any such requests may be refused.

11. Liability and Limitations

11.1 The Company will use reasonable care and skill in providing the Services and will take reasonable steps to prevent damage to property, plants, and surrounding areas. However, some incidental damage or disturbance may be unavoidable when working in gardens and outdoor spaces.

11.2 The Companys total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable for the specific booking or project giving rise to the claim.

11.3 The Company shall not be liable for any indirect or consequential loss, including loss of enjoyment, loss of use, loss of profit, or loss of opportunity.

11.4 The Company is not responsible for pre-existing defects, weaknesses, or conditions in the Clients property, soil, structures, plants, or utilities, whether or not such issues are apparent at the time of the Services.

11.5 The Client is responsible for the ongoing care of any newly planted areas, lawns, or features once the Services are completed. The Company is not liable for deterioration due to weather, drought, overwatering, pests, diseases, or lack of maintenance.

11.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Complaints and Service Issues

12.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, preferably within 48 hours of completion of the relevant visit or work.

12.2 The Company will review the complaint and, where appropriate, may arrange a revisit, rectification work, or a partial refund, at its discretion, taking into account the nature of the issue and the original scope of the Services.

12.3 Raising a complaint does not entitle the Client to withhold payment for undisputed work or for services already properly rendered.

13. Force Majeure

13.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control.

13.2 Such events may include extreme weather, flooding, storms, pandemics, labour disputes, transport disruption, acts of government, or other unforeseen events that make it unsafe or impractical to carry out the Services.

14. Data and Privacy

14.1 The Company may collect and process personal data relating to the Client for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints.

14.2 Personal data will be handled in accordance with applicable UK data protection legislation. The Company will take reasonable steps to keep such data secure and to use it only for legitimate business purposes.

15. Variations to These Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and services.

15.2 Any variation agreed specifically with a Client must be recorded in writing and confirmed by the Company to be valid.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

18. Entire Agreement

18.1 These Terms and Conditions, together with any quotation or written confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services.

18.2 The Client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions or in writing from the Company.